ORDERS

Can I change or cancel my order?

All orders are final once they have been processed through the checkout. Unfortunately, no further changes can be made to your order once processed including and not limited to; removing and/or adding items to your order, combining orders or cancelling your order.

Please ensure all details on your order are correct before confirming your checkout. In particular, we recommend double-checking your email address, delivery address and the acceptance, and accuracy, of promotional codes.

What if I received my order and is faulty or incorrect?

We are sincerely apologetic that there is a concern with your order. Please contact our friendly Customer Care for personalized support. (Please quote your order number with your inquiry - office@webabe.net)

Do you offer exchanges?

Currently, we are not able to offer exchanges, so if you would like another size/style you will need to place a new order via our online store. You can then send the unwanted item(s) back to us for a refund as per Returns Policy above.

SHIPPING

What are your processing and delivery times?

Your order will be shipped the next 1-3 business days. During sale events and a new collection launch, there may be a slightly longer duration. All Webabe orders are dropshipped products, therefore we cannot offer overnight delivery, however, do pride ourselves on offering express service on all online orders.

Once your order has been placed you will receive an order confirmation email. Once your order has been despatched you will immediately receive another confirmation email with your tracking number.

Our delivery time usually takes 7 working days and can go up to max. 3 weeks - depends on our different suppliers.

We take satisfaction in providing our customers with fast and reliable shipping and thus offer express as our standard preferred method with our reputable delivery services.

Do you send Orders Express worldwide?

Yes! Domestic orders are all sent with Post E-Parcel express service as a reputable shipping agency. For international orders, we offer delivery with DHL express courier service as a reputable shipping agency.

How much will shipping cost?

We take satisfaction in providing our customers with fast and reliable shipping and thus offer express as our standard preferred method with our reputable delivery services.

- It´s 8,20€ for the Shipping in EU!

- International: DHL express is 20 -30€ worldwide depending on receiving country selected at checkout.

Do I need to pay Customs/ Import Duties and Taxes?

Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier. Duties /Taxes on goods vary widely depending on the product value and the country you are having your order delivered to. If you refuse a shipment from Webabe, you are responsible for the original shipping charges as well as the import and return fees that may be incurred upon delivery back to us.

Do you offer returns?

Webabe accepts returns within 14 Days. You can choose between a refund or a credit note on full priced items.

PRODUCT

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. office@webabe.net

Can I get my product personalized?

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

OTHER

Any question?

You can contact us through our contact page! We´re happy to hear from you. info@webabe.net