We are based in Germany, but we ship worldwide. And the best thing is, we usually have no shipping costs within the EU!
As we ship items from different brands and countries, the delivery time varies.
Maximum delivery time: 30 days.
Once your order is placed, we will send you a confirmation e-mail.
Although we always aim to do our best and get your webabe piece to you as fast as possible, we're not perfect, so please excuse any delays due to high demand. But don't worry, we will always keep you in the loop via e-mail.
We are not responsible for duty and taxes that may incur overseas.
While we do everything we can to ensure a safe delivery of your item/s, please note that we are not liable for goods once signed for as this is deemed proof of delivery.
If you don’t like your item for any reason (they don’t fit, have an imperfection, or just clash with your dog) you can submit your return for store credit within 30 days of receiving your order.
Please send the order back to following address:
Florian, Tobias und Matthias Ettenhuber
Zur Hochstatt 11
- Refunds are always issued to store credit
- Hold onto your return tracking #, we can't look up your return without it
- It can take up to 7 business days to issue your store credit once your return is received
- Exchanges can be done using your store credit to place a new order
- If your account is flagged for returns abuse we can't accept your return
We are not responsible for the cost of return postage. When returning an item, you should consider using a trackable shipping service, as we are not liable for lost parcels.
Got some questions? webabe, for you babe: firstname.lastname@example.org